Terms & Conditions
Hong Kong & Kowloon District HKD150
New Territories District HKD150
Free shipping when purchase HKD 750+
We do not deliver to Ma Wan, Lantau Island (including Tung Chung and Airport).
Payment and Transactions and Policies
All transactions will be processed in Hong Kong Dollars (HKD) by PURE Kitchen Limited.
All Products and services offered on the Website (the “Products”) must be paid for in advance.
In order to place orders with us, you must be aged 18 years of age and be in possession of a valid credit/debit card issued by a licensed bank acceptable to nood food for payment.
Most of the Products are available in select nood food locations (the “nood food Outlets”) while supplies last. In some cases, Products displayed for sale at the Website may not be available in the nood food Outlets. If the Customer wishes to purchase or to subscribe for any of these Products, the Customer will be asked by nood food or an authorised third party to supply certain information, including without limitation, the Customer's full name, address, telephone number and credit card information. The Customer agrees to provide nood food or such third party with the foregoing information as well as any other mandatory information that is accurate, complete and current, and to comply with the terms and conditions of any agreement that the Customer may enter into governing the Customer’s purchase of the Product. The Customer shall be responsible for all charges incurred through the Customer’s transaction as well as for paying any applicable taxes (if any).
nood food reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any Customer.
If nood food is refused authority from the Customer’s card issuer for payment, the Customer agrees to compensate nood food in full against any and all reasonable costs and expenses (including reasonably legal costs) that nood food may incur in obtaining payments due from the Customer.
Prices and availability of Products on the Website are subject to change without notice. Errors will be corrected when discovered, and nood food reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).
Refunds & cancellations
In order to cancel and receive a full refund nood food must receive a written notification at firstname.lastname@example.org at least 2 days before the order delivery date. Once the order has been picked up, nood food will not be able to provide refunds. Refunds will be processed within 2 weeks from receiving confirmation. In the event that nood food is out of stock and a refund is requested, this will also take 2 weeks to process.
Professional Advice and Information Disclaimer
The information provided here is for educational purposes only. This Content is not intended to diagnose, treat, cure, or prevent any disease and has not been evaluated by the FEHD (Food & Environmental Hygiene Department) or any relevant department of the Government or the Hong Kong Special Administrative Region.
The Products and the Content is in no way designed to substitute the expertise and judgment of the Customer doctor, pharmacist or other healthcare professional and is not advice on which reliance should be placed. Neither the Content of nor any are intended to be, nor should they used as a substitute for professional diagnosis or treatment in any way; and neither the Content nor the Products are intended to treat, cure, mitigate or prevent any disease. Customers’ medical doctors should always be regarded as the Customers’ primary source of information about diagnosis and possible treatments. Customers are strongly recommended that decisions regarding the diagnosis and treatment of any medical condition, including decisions regarding drug therapy, are complex medical decisions requiring the independent and informed judgment of your appropriate healthcare professional. All specific questions regarding the treatment and care of a medical condition should be posed to your own professional healthcare provider.
nood food shall not be responsible for any loss or damage resulting from the use or reliance on the Content nor the Products for any reason and however it may arise. nood food is in no way responsible for any decisions you may make resulting from the use of the Content or Products including, but in no way limited to, whether or not you choose to seek professional medical care or treatment. You hereby waive any claim you may have or acquire against nood food relating to your use of the Content.
nood foods’s production kitchen handles nuts, legumes, and dairy. Although we are extremely careful with how we handle produce and the machines that are used for juicing and food preparation, cross contamination with nuts can occur. If the Customer is allergic to nuts then they must avoid the Products.
The Products have not been pasteurised and therefore, may contain harmful bacteria that can cause serious illness in children, the elderly and persons with weakened immune systems.
Do not consume the Products after their expiry date.
Do not consume Products if the packaging has been broken or tampered with in any way.
The Products are no way designed to substitute professional diagnosis or treatment in anyway. Customers’ medical doctors should always be regarded as the Customers’ primary source of information about diagnosis and possible treatments. Customers are strongly recommended that decisions regarding the diagnosis and treatment of any medical condition, including decisions regarding drug therapy, are complex medical decisions requiring the independent and informed judgment of your appropriate healthcare professional. All specific questions regarding the treatment and care of a medical condition should be posed to your own professional healthcare provider.
Use of the Website
The Website is operated by PURE Kitchen Limited (trading under the name nood food and in cooperation with other brands and affiliated companies in the PURE Group) and is governed by the laws of the Hong Kong SAR.
nood food reserves the right to suspend or to terminate the Customer access to the Website at any time, with or without notice.
All intellectual property rights, including copyright, in the content displayed on the Website ('Content') belongs to PURE Kitchen Limited or its licensors.
Use of Content
The Website and the Content may only be used for the Customer’s personal, non-commercial use. For this purpose alone the Customer may retrieve and display the Content on a computer screen, except for this, the Customer agrees not to download, copy, reproduce, modify, store, archive, show in public, redistribute or commercially exploit in any way any part of the Content without the prior written permission of nood food. The Customer agrees not to use the Content nor the Website for any illegal or improper purpose, nor for any purpose which might infringe the rights of others or which might harass or cause inconvenience or distress to any person.
The Customer also agrees to abide by all copyright notices and restrictions attached to the Content and not to remove or alter any such notice or restriction or alter the Content in any way.
Limitation of liability and disclaimer
nood food obtains the Content from a wide range of sources and it includes facts, views, opinions and information likely to be of interest to users of the Website.
While all reasonable care is taken, we do not guarantee the accuracy, completeness, timeliness, performance or fitness for any particular purpose of the Website and the Content nor do we endorse or accept any responsibility for any views, advice, recommendations or opinions expressed on the Website or any website to which we link.
The Content should only be used for the Customer’s general information and use and not by way of specific recommendation or advice as the Customer’s circumstances are different to other users.
Before taking any action or decision based in whole or in part on the Content, the Customer should always make his or her own independent checks of any information that is important in making such decision or taking such action. The Customer should also seek professional advice in appropriate circumstances (such as medical advice.)
nood food does not give any warranties in respect of the Website or the Content, freedom from viruses or other contamination or that the Website is compatible with any computer systems, software and browsers.
All implied warranties or duties are excluded save if and to the extent that they may not lawfully be excluded.
nood food shall not be liable for any claims, losses, injuries, penalties, damages, costs or expenses arising from the Customer’s use of, or inability to use the Website or the Content or from any action taken, or omitted to be taken, as a result of using the Website or the Content.
To the fullest possible extent allowed by law, the Customer agrees that nood food will not be liable to the Customer and/or any other person for any consequential or incidental damages (including but not limited to loss of profits, loss of privacy or for failure to fulfil any duty) or for any other indirect, special or punitive damages whatsoever that arise out of or are related to the Customer’s use of the Website or the Content or to any breach of the terms by nood food.
The Customer agrees that the Customer’s exclusive remedy, shall be limited to the direct damages (if any) which the Customer actually incurs in reasonable and exclusive reliance on the Website or the Content, and for which we may be held liable by a competent court, of up to a limit of the refund of the amount the Customer paid (if any) in relation to the particular use of the Website or the Content in total during the month in which the damage first incurred.
nood food contains links to other websites ("Third Party Websites") operated by parties who are wholly separate from Nood food. Nood food is not responsible in any way for the content, operation or availability of Third Party Websites, nood food will not be a party to, or in any way responsible for, any transaction concerning goods or services available from such Third Party Websites.
Competitions, prize draws and promotions
nood food may on occasion run competitions or prize draws either on its own behalf, for other parties or in conjunction with commercial partners. These will be subject to additional rules and conditions which will be made available at the time of any such competition.
Changes to these Terms